Privacy and Cookie Policy

Last updated: 3 October 2026

This policy explains how RMG Construction & Energy Ltd ("RMG", "we", "us") collects and uses personal information when you use this website, contact us, or become a client. We are committed to handling your information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who we are

RMG Construction & Energy Ltd is the data controller for the personal information described in this policy.
Company number: 11138023 (registered in England and Wales)
Registered office: 2-4 Lake End Court, Taplow Road, Taplow, Maidenhead, Berkshire SL6 0JQ
Head office: Albany House, 14 Shute End, Wokingham, Berkshire RG40 1BJ
Email: info@rmgce.com  Telephone: 01344 952991
ICO registration number: [RMG TO CONFIRM]

2. The information we collect

  • Enquiries and quotations: your name, telephone number, email address, property or site address, the service you are interested in, property type, urgency, your description of the work and any photographs you upload, together with any further information you give us by phone, email or in person.

  • Clients: contract, site access, programme, invoicing and payment information needed to carry out and administer the work, and records needed for warranties, certification and health and safety.

  • Marketing preferences: whether you have asked to receive news and updates from RMG.

  • Website usage: technical information such as IP address, browser and device type, pages visited and how you reached the site, collected through cookies and similar technologies (see section 8).

  • Suppliers, subcontractors and job applicants: contact, qualification, insurance and right-to-work information where relevant to working with us.

3. How we use your information and our lawful basis

  • To respond to enquiries, survey roofs and prepare quotations and tender submissions (legitimate interests and steps taken at your request before entering a contract).

  • To carry out and administer contracts, including scheduling, site communication, invoicing and aftercare (performance of a contract).

  • To register warranties, guarantees and certifications with manufacturers, insurers and scheme bodies, and to keep health and safety, tax and company records (legal obligation and legitimate interests).

  • To send news and updates about RMG where you have asked for them (consent, which you can withdraw at any time using the unsubscribe link or by emailing us).

  • To understand how the website is used and improve it (consent for analytics cookies, and legitimate interests for essential security and performance).

  • To establish, exercise or defend legal claims (legitimate interests).

4. Who we share information with

We do not sell personal information. We share it only where necessary with:

  • Service providers who help us run the business and this website, including Squarespace (website hosting, forms and email), Google (analytics) and Microsoft (Clarity website analytics), and our accounting and business software providers. [RMG TO CONFIRM: list of business software, for example QuickBooks Online]

  • Manufacturers, insurers and industry schemes where this is needed to register warranties, insurance-backed guarantees or certifications for your project (for example roofing system manufacturers, QANW, MCS, NFRC Competent Person Scheme and TrustMark).

  • Subcontractors, suppliers and professional advisers working on your project under appropriate confidentiality obligations.

  • Regulators, local authorities, HMRC, the police or courts where we are required to do so by law.

Some providers, including Squarespace, Google and Microsoft, may process information outside the UK. Where this happens we rely on safeguards recognised under UK data protection law, such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses or adequacy regulations.

5. How long we keep information

  • Enquiries that do not lead to a contract: [RMG TO CONFIRM, proposed 12 months] from our last contact.

  • Client contract, warranty and project records: for the duration of the contract and any warranty or guarantee period, and for at least six years after completion to meet legal and insurance requirements.

  • Accounting records: six years from the end of the relevant financial year, as required by HMRC.

  • Marketing preferences: until you unsubscribe or withdraw consent.

  • Website analytics data: as set out in section 8.

6. Your rights

Under UK data protection law you have the right to request access to the personal information we hold about you, to have inaccurate information corrected, to ask for information to be erased or its use restricted, to object to processing based on legitimate interests, to data portability where applicable, and to withdraw consent at any time where we rely on it. To exercise any of these rights, email info@rmgce.com or write to the head office address above. We will respond within one month.

If you are unhappy with how we have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to resolve your concern first.

7. Security

Personal information is held on secure, access-controlled systems. Website forms are transmitted over an encrypted (HTTPS) connection. Access to client and project information within RMG is limited to the people who need it to carry out their work.

8. Cookies and analytics

Cookies are small text files placed on your device when you visit a website. This site uses the following categories:

  • Essential cookies set by Squarespace to make the site work, remember your cookie choices and protect against misuse. These do not require consent.

  • Analytics cookies from Google Analytics 4 and Microsoft Clarity, which help us understand how visitors use the site (pages viewed, time on page, how visitors move around and interact with pages). Clarity may record anonymised interaction data such as clicks and scrolling. These cookies are set only if you accept them in the cookie banner.

  • Embedded content, such as video players or social media feeds, may set cookies controlled by the third party when you interact with it.

You can change your choice at any time by clearing cookies in your browser and revisiting the site, or by adjusting your browser settings to block or delete cookies. Blocking essential cookies may affect how the site works. For more about Google Analytics, see Google’s privacy policy; for Microsoft Clarity, see Microsoft’s privacy statement.

9. Children

This website and our services are aimed at businesses, organisations and adult homeowners. We do not knowingly collect personal information from anyone under 18.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised. Significant changes will be highlighted on this page.